Privacy Policy

At Makani Ā Wai, we value your privacy as much as we value your experience. This policy outlines how we collect, use, and protect your personal information, including data used for digital marketing and advertising purposes.

1. Information We Collect

We collect information you provide directly to us, such as when you request a curation, book an experience, or communicate with our concierge team. This may include your name, email address, phone number, event dates, dietary restrictions, and payment information.

Automatically Collected Data: When you access our website, we may automatically collect certain data including your IP address, browser type, device information, and browsing behavior via cookies and similar tracking technologies.

2. Cookies & Tracking Technologies

We use cookies, web beacons, and tracking pixels (including the Meta Pixel and Google Analytics) to analyze website traffic and improve our marketing efforts.

• Essential Cookies: Necessary for the website to function (e.g., booking forms).
• Analytics Cookies: Help us understand how visitors interact with our site.
• Advertising Pixels: We use third-party tracking tools (such as Meta/Facebook and Google) to serve relevant advertisements to you across the internet (Retargeting) and to measure the effectiveness of our ad campaigns.

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our booking features.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our luxury experiences.
• Process transactions and send related information, including confirmations and invoices.
• Coordinate with our trusted partners (e.g., private chefs, transport providers) solely for the purpose of executing your specific itinerary.
• Marketing & Advertising: To send you promotional materials and to create "Lookalike Audiences" or custom audiences on advertising platforms. This allows us to show ads to people with similar interests to our clientele.

4. Information Sharing & Third Parties

We do not sell your personal data. We share your information with third parties only in the following circumstances:

• Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on your behalf (e.g., a helicopter charter company for your tour).
• Advertising Partners: We may share hashed or anonymized identifiers with partners like Meta or Google to facilitate relevant advertising. These partners act as independent controllers of data.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. Digital Service & Marketing Liability

Advertising Accuracy: While we strive for accuracy in all our marketing materials, ads, and social media content, we cannot guarantee that all images, videos, or copy perfectly reflect the exact conditions of your future event due to the dynamic nature of outdoor environments (weather, lighting, tides). All marketing materials are for illustrative purposes.

Quality of Service (Digital): We do not guarantee that our website, booking forms, or third-party integrations (such as payment gateways) will be error-free, uninterrupted, or free from viruses. We are not liable for any data loss or failed bookings resulting from technical downtimes or third-party service failures.

Third-Party Links: Our digital platforms may contain links to third-party websites (e.g., partner resorts, photographers). We are not responsible for the privacy practices or content of these external sites.

6. Data Security

We implement reasonable security measures to protect your information. Our booking systems utilize secure, industry-standard encryption (SSL) to protect your personal and financial data during transmission.

7. Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also opt-out of receiving marketing communications by following the unsubscribe link in our emails.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
info@makaniawai.com